Customer Experience 101 from CX Academy

Customer Experience 101 from CX Academy

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What is CX Academy?
CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.
CX Academy is an 8-lesson online video program. Total program running time is roughly 2.5 hours. Additional resources include 4 ebooks, 1 excel template, and all lessons are available in presentation format.
Customer Experience 101
$599 (+VAT)
Of course high quality comes with a price tag but we want to make sure that as many as possible is able to take our trainings – At the moment you are able to join the CX Academy basic course with just $599 (+VAT). This price includes everything you need to get certified + the certification.
Why get certified?

You’ll be recognized as a certified customer experience professional.
You’ll get the latest industry knowledge around customer experience to stay ahead of the curve.
Exclusive opportunity to join our community at CX forum and explore unlimited opportunities to network with industry experts, influencers, and our thriving community.
Everyone who enrolls in CX Academy will get the opportunity to become a contributor for the Feedbackly Blog. Your post will be put in front of thousands of readers!

Course Curriculum
Customer Experience 101

Course overview and rules(0:40)

Introduction & Learning goals(10:56)
Lesson 2 – How To Create The Happiest Customers In The World(14:03)
Lesson 3 – How To Create And Manage An Effective CX Program(26:15)
Creating your Feedbackly account(1:28)
LAB 1 – Creating your first survey(25:43)
Lesson 4 – What is a Customer Journey?(13:59)
LAB 2 – Mapping your Customer Journey(21:02)
Lesson 5 – How to Measure CX Success(24:15)

LAB 3 – Analyzing your CX Data(29:52)

LAB 4 – Closing the loop(15:42)
Lesson 6 – How to Create an Effective Employee Experience (EX) Program(12:35)
Lesson 7 – The Return on Investment (ROI) of Customer Experience(13:50)
Lesson 8 – The Future of Customer Experience(30:13)
Get Your Certification – Test

Course resources

All the lecture materials
eBook – Customer Journey university 2.0

Meet Your Instructor
Jaakko Männistö

Jaakko is a startup entrepreneur, founder and award winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland – Yrittäjä.io.

He is a keynote speaker, who talks about everything from entrepreneurial stories to day to day human communications, personal branding and of course customer experience. He is also the author of the book “The Journey – How to create the happiest customers in the world”

He enjoys coaching golf, sailing, smoothies and doing triathlons. When he is not able to find any wind or customers his time goes writing and building wooden surfboards. Everything you need to know about him, you may find here jaakkomannisto
What Are You Waiting For?

CX Academy and certification will help you to take the next step in your career and help you grow your business. The Customer Experience 101 ($599 + VAT) is a perfect course for you to get started and become a certified CX professional.

Get immediately download Customer Experience 101 from CX Academy